The constant connection with customers has Heather Comeau loving her career. "Being able to interact with my customers and provide solutions for them to fulfill their business needs is the best part of my job," says Heather, Product Support Sales Representative at SMS Equipment. "Our company has such a great reputation for customer service. I get to help build that positive experience for existing and new customers to keep them coming back."
SMS Equipment's mission may say it most simply: …continuously improving our services and product offering. "That’s the part I connect with the most,” says Heather. “I’m here to make my customers feel welcome and constantly improve their experience with us.”
This drive to create value isn’t just for the customers; it’s about communities too, and that stems from a strong human focus. “The promotion of family and connection — not only within our direct teams but also companywide — flows through to our customers too,” says Heather. “We have many customers that have become more on a “family base level” with us. It’s great to see.”