The iMC Support Package is part of our ongoing commitment to support our customers from coast-to-coast, regardless of site location.
What's Included?
Certified Remote Support
Komatsu's Remote Support allows our Technology Solutions Experts to assess your machine for an immediate response without travelling to your site.
Customer support through cellular network covers:
Remote troubleshooting
Remote training
Remote network configuration
Limit support costs by not always requiring a technician to be dispatched to site
Data Package
All Komatsu integrated machines are outfitted with a cellular modem and data plan.
The data package can be used to subscribe to:
Cellular corrections provider. By paying a monthly fee to the third-party provider, you will be able to receive GPS correction data through a cellular modem
Smart Construction Remote, which provides you the ability to transfer files to your machine
Machine Control Technology Inspection
Once a year, you will receive a full Machine Control Technology inspection, which includes:
Updating iMC software to the latest version, which unlocks performance enhancements and new features
Position check of your machine to verify the accuracy of your machine, taking into account cutting edge wear
Education on new iMC 2.0 features to help reduce downtime and further enhance jobsite productivity, if applicable
The machine control technology inspection will be performed by an SMS Equipment Technology Solutions Expert. Eligible machines include Komatsu iMC and iMC 2.0 excavators and dozers.
Make sure you are getting the most out of your iMC machine. Book your inspection today!
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