With 28 hydraulic shovels in operation, Heavy Metal Equipment & Rentals boasts the largest fleet of hydraulic shovels in the world for an independent company, according to van der Werf, adding that the company is also most likely the largest owner of Tier 4 Final 400-ton trucks in the world. When selecting equipment to add to its impressive fleet, the company always has its customers top of mind.
“We're very customer-focused, so we start with a customer’s requirements. If your customer is not happy, then you're not going to have success,” explains Clarence Boutin, General Manager of the Oilsands Division. “From there, we look for a balance between performance and cost. At the end of the day, we need a high-performing machine that is cost-effective to operate. Customer requirements drive everything, and then we analyze the data and component values and figure out our labour costs associated with running maintenance and components, and we put it all together in a package and present it to the client.”