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Product Support That Keeps You Moving

January 14, 2026
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Keep your operation running with the expertise of product support representatives (PSR) who’ve been recognized on the world stage.


Every operation depends on equipment that performs. SMS Equipment’s product support representatives, act as long-term partners who use practical experience and clear recommendations to keep your equipment working the way it should.

Wherever you operate, your representative helps you plan and prevent problems from becoming costly downtime. From delivery through the full life of your equipment, you receive guidance supported by OEM knowledge and personalized support.
“Customers trust we will do everything we can, from finding the root cause of an issue to guiding them toward OEM parts and service programs that reduce costs and extend machine life.” Joshua Gibb, Regional Sales Manager, Parts and Service

A Benchmark of Excellence

Strong product support depends on people who can diagnose issues, think ahead, and understand the needs of each operation. One way this capability is recognized across the industry is through Komatsu’s Product Support Sales Representative Championship.

The championship highlights representatives who demonstrate diagnostic skill, problem-solving, and customer support. Participants progress through regional rounds, then the North American Championship, before advancing to the global event in Japan.

In 2025, Jean-Claude Tremblay, a PSR from our Chicoutimi branch, won the North American Championship and represented SMS Equipment at the global event. His achievement reflects the same level of commitment and expertise that customers experience in the field. 

“Taking part in the competition helped me understand the customer relationship in a new way. It made me better at anticipating needs and solving problems.” Jean-Claude Tremblay, Product Support Representative.

Continuous Learning Customers Feel

The championship is one example of how we support learning and growth across our product support teams. PSRs complete advanced Komatsu Academy training, stay up to date with emerging technologies, and continue to build their diagnostic and customer support skills.
By investing in our people, we ensure you receive consistent, proactive support in every region and application. This approach leads to fewer surprises and equipment that keeps working the way you need it to.

What This Means for You

The strengths that stand out in competition are the same ones customers rely on every day. Our representatives turn insight into practical steps that protect uptime and support better planning.

  1. Insights that help prevent downtime: Keeping your machines operating at peak efficiency is a top focus for our product support reps. They use data and experience to help you maximize productivity, control costs, and get the highest return from your fleet on every job.
  2. Guidance that helps you choose the right programs: Maintenance plans, rebuild programs, and warranty options can be complex. Your representative explains what each option means for your equipment so you can choose with confidence.
  3. Support from someone who understands your business: Representatives take the time to learn your work environment and operational pressures. They respond quickly, share what they see across similar sites, and suggest solutions that fit your needs.

Partnership That Is Focused On You

Everything we do is designed around your priorities. Beyond diagnostics and insight, you receive support whenever and wherever you need it. With a nationwide team of Komatsu-trained experts, our product support reps help keep your equipment running reliably and at its best.
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